Education
University of Northern Iowa
Aug 2020 – May 2022
B.A. in Computer Science; minor in Earth Science
Iowa State University
Aug 2018 – May 2020
Experience
University of Northern Iowa
Oct 2020 – Present • Cedar Falls, Iowa
Information Technology Intern • Part-time
Promoted to internship position within the administrative support unit. Provide support to over 50 back-end administrative units such as HR, business operations, facilities, and public safety; responsible for over 2,500 workstations and 1,200 users; install, maintain, and upgrade computer hardware; work with other staff within unit to create, implement, and execute efficient IT processes; troubleshoot software issues.
Student Computer Technician • Part-time
Work within Rod Library, responsible for daily monitoring of incoming work incidents and responding to the appropriate computer labs or departmental offices. Install, configure, and troubleshoot both hardware and software for computer lab and staff office systems. Collaborate in a team environment to meet all goals of the Client Support unit within UNI IT in order to provide the best service for students, faculty, and staff across campus.
Student Computer Technician
Iowa State University • Part-time
Sep 2019 – Aug 2020 • Ames, Iowa
Work as part of the System Support Team for the Department of Computer Science, collaborating with staff and faculty throughout the College of LAS to ensure a high-quality IT experience for all Iowa State students. Respond to emails, phone calls, tickets, and in-person questions; perform on-site troubleshooting resolve issues; install and deploy computers, printers, networking and other hardware.
Clear Lake Community School District
Sep 2019 – Aug 2020 • Clear Lake, Iowa
Summer IT Assistant • Seasonal
Worked six summers: May-August 2014, 2015, 2016, 2017, 2019, 2020 (25-30 hours a week). Joined new iPads, Chromebooks, other mobile devices to district management, installed wireless access points, new computers, and other tasks as assigned.
IT Support Assistant • Part-time
Transitioned to IT Support in 2017-2018 year, responding to help desk tickets and other projects as assigned by supervisors
Digital Platform Manager • Part-time
Oversaw district web re-design and transition to WordPress CMS, administered web server infrastructure, wrote news releases, event information, other articles as needed, created and implemented branding and graphics for web and print services, managed district social media outlets
Summer IT Assistant
Mason City Comm. School District • Seasonal
Jun 2018 – Aug 2018 • Mason City, Iowa
