Education
Iowa State University
August 2023 – Present
Masters of Engineering in Cyber Security
University of Northern Iowa
Aug 2020 – May 2022
Bachelor of Arts in Computer Science; minor in Earth Science
Experience
University of Northern Iowa
Oct 2020 – Present • Cedar Falls, Iowa
Systems/Applications Administrator • Temporary • April 2023 – Present
Split my time between two departments, Client Services and Specialized Systems, working as a temporary backfill for a Systems/Applications Administrator position. Assist in the installation and configuration of systems, hardware, and software; install and configure application software; coordinate implementation and revision of applications and systems; assist with implementing recovery plans and security measures; monitor performance of systems; provide on-call and off-hours support as needed.
Assistant Information Technology Specialist • Full-time • June 2022 – Present
Work on the Administrative Support Team for IT-Client Services. Install, configure, maintain, and support client device technology and serve as a client-device and technology expert for over 50 back-end administrative units across campus. Supervise and mentor five student technicians. Serve on Print Management and Operations work groups.
Information Technology Intern • Part-time • February 2022 – May 2022
Promoted to internship position within the administrative support unit. Provide support to over 50 back-end administrative units such as HR, business operations, facilities, and public safety; responsible for over 2,500 workstations and 1,200 users; install, maintain, and upgrade computer hardware; work with other staff within unit to create, implement, and execute efficient IT processes; troubleshoot software issues.
Student Computer Technician • Part-time • October 2022 – February 2022
Work within Rod Library, responsible for daily monitoring of incoming work incidents and responding to the appropriate computer labs or departmental offices. Install, configure, and troubleshoot both hardware and software for computer lab and staff office systems. Collaborate in a team environment to meet all goals of the Client Support unit within UNI IT in order to provide the best service for students, faculty, and staff across campus.
Student Computer Technician
Iowa State University • Part-time
Sep 2019 – Aug 2020 • Ames, Iowa
Work as part of the System Support Team for the Department of Computer Science, collaborating with staff and faculty throughout the College of LAS to ensure a high-quality IT experience for all Iowa State students. Respond to emails, phone calls, tickets, and in-person questions; perform on-site troubleshooting resolve issues; install and deploy computers, printers, networking and other hardware.
Clear Lake Community School District
May 2014 – Aug 2020 • Clear Lake, Iowa
Summer IT Assistant • Seasonal
Worked six summers: May-August 2014, 2015, 2016, 2017, 2019, 2020 (25-30 hours a week). Joined new iPads, Chromebooks, other mobile devices to district management, installed wireless access points, new computers, and other tasks as assigned.
IT Support Assistant • Part-time
Transitioned to IT Support in 2017-2018 year, responding to help desk tickets and other projects as assigned by supervisors
Digital Platform Manager • Part-time
Oversaw district web re-design and transition to WordPress CMS, administered web server infrastructure, wrote news releases, event information, other articles as needed, created and implemented branding and graphics for web and print services, managed district social media outlets
Summer IT Assistant
Mason City Comm. School District • Seasonal
Jun 2018 – Aug 2018 • Mason City, Iowa
