Work

Education

University of Northern Iowa

Aug 2020 – May 2022

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B.A. in Computer Science; minor in Earth Science

Iowa State University

Aug 2018 – May 2020

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Experience

Student Computer Technician

University of Northern Iowa • Part-time

Oct 2020 – Present • Cedar Falls, Iowa

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Work within Rod Library, responsible for daily monitoring of incoming work incidents and responding to the appropriate computer labs or departmental offices. Install, configure, and troubleshoot both hardware and software for computer lab and staff office systems. Collaborate in a team environment to meet all goals of the Client Support unit within UNI IT in order to provide the best service for students, faculty, and staff across campus.

Student Computer Technician

Iowa State University • Part-time

Sep 2019 – Aug 2020 • Ames, Iowa

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Work as part of the System Support Team for the Department of Computer Science, collaborating with staff and faculty throughout the College of LAS to ensure a high-quality IT experience for all Iowa State students. Respond to emails, phone calls, tickets, and in-person questions; perform on-site troubleshooting resolve issues; install and deploy computers, printers, networking and other hardware.

Clear Lake Community School District

Sep 2019 – Aug 2020 • Clear Lake, Iowa

Summer IT Assistant • Seasonal

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Worked six summers: May-August 2014, 2015, 2016, 2017, 2019, 2020 (25-30 hours a week). Joined new iPads, Chromebooks, other mobile devices to district management, installed wireless access points, new computers, and other tasks as assigned.

IT Support Assistant • Part-time

Transitioned to IT Support in 2017-2018 year, responding to help desk tickets and other projects as assigned by supervisors

Digital Platform Manager • Part-time

Oversaw district web re-design and transition to WordPress CMS, administered web server infrastructure, wrote news releases, event information, other articles as needed, created and implemented branding and graphics for web and print services, managed district social media outlets

Summer IT Assistant

Mason City Comm. School District • Seasonal

Jun 2018 – Aug 2018 • Mason City, Iowa

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Deployed over 5,000 Chromebooks, 2,000 iPads, 75 Jamboards, 30 access points, and other devices to 10 different campuses; re-imaged hundreds of Windows-based devices; recycled old devices and moved many others to storage

Volunteer Experience

Volunteer

Clear Lake Area Chamber of Commerce

May 2008 – Jun 2016 • Clear Lake, Iowa

Website and Social Media Administrator

Clear Lake Community School District

Aug 2011 – May 2018 • Clear Lake, Iowa

Oversaw creation of two school websites and social media pages for Clear Creek Elementary and Sunset View Preschool, in addition to other athletic-oriented pages for the district. Accumulated over 1,800 volunteer hours before duties were transitioned to a paid position.

Volunteer

Lake Area Outdoor Classroom

Aug 2011 – May 2018 • Clear Lake, Iowa

Created website for organization, conducted social media outreach